Total Quality Management (TQM) is a comprehensive approach to improving the quality of products within a business by involving all employees in the process. It focuses on long-term success through customer satisfaction and involves continuous improvement in all aspects of the business.
TQM encourages a culture where employees at all levels participate in process improvements and decision-making. This helps to reduce waste, increase efficiency, and ensure that output consistently meets or exceeds customer expectations. This approach requires a strong commitment from management and a collaborative working environment to be effective.
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