Barriers to Communication (Cambridge (CIE) A Level Business): Revision Note

Common barriers to communication

• Barriers to communication hinder the flow of information, leading to potential misunderstandings, conflicts and inefficiency

Barriers to effective communication

1. Language and jargon

   • The use of technical terminology or industry-specific jargon can lead to misunderstandings

   • Industry- or business-specific acronyms can confuse new staff

   • Staff in businesses that operate across international borders may speak different languages

2. Noise and distractions

   • Loud machinery or a crowded workspace can interfere with effective communication

   • Distractions, including phone notifications and email alerts, which can divert attention

3. Lack of feedback

   • The absence of feedback can affect understanding and lead to misunderstandings

   • Messages may require urgent clarification or correction to avoid mistakes being made

4. Cultural differences

   • Cultural norms and expectations can affect communication style

5. Lack of time

   • Busy work schedules and competing priorities can limit the time available for communication

6. Technological barriers

   • Technical issues such as poor internet connections, malfunctioning equipment or unfamiliarity with platforms can slow communication

How to overcome barriers to communication

• Tackling communication barriers is an essential investment in organisational success

  • Global supply chains rely on precise instructions

  • Remote teams depend on stable digital links

  • Diverse employees need to feel heard and respected

Ways to overcome barriers to communication