Exam code: 0450, 0986 & 0264, 0774
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Define motivation.
Motivation is the inner desire or willingness that drives a person to take action and achieve a specific goal or outcome.
Define labour turnover.
Labour turnover refers to the rate at which employees leave and are replaced within a business over a given period.
True or False?
Motivated employees are less likely to stay with a company.
False.
Motivated employees are more likely to stay with a company, resulting in lower labour turnover.
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Define motivation.
Motivation is the inner desire or willingness that drives a person to take action and achieve a specific goal or outcome.
Define labour turnover.
Labour turnover refers to the rate at which employees leave and are replaced within a business over a given period.
True or False?
Motivated employees are less likely to stay with a company.
False.
Motivated employees are more likely to stay with a company, resulting in lower labour turnover.
Define productivity.
Productivity is the amount of output produced per unit of input, such as per worker or per hour.
What is the difference between intrinsic and extrinsic motivation?
Intrinsic motivation comes from within a person, such as values or beliefs, while extrinsic motivation comes from external factors, such as rewards or punishments.
List two reasons why people work.
People work to earn money to fund their lifestyle and to fulfil their aspirations.
How does a motivated workforce improve customer satisfaction?
Motivated employees are more productive and provide better quality work, which improves customer satisfaction.
Define workforce loyalty.
Workforce loyalty is the commitment of employees to remain with and support their employer.
True or False?
Motivation only benefits employees, not businesses.
False.
Motivation benefits both employees and businesses by improving performance, reducing costs, and increasing competitive advantage.
Describe Herzberg's two-factor theory.
Herzberg's two-factor theory is a motivation theory proposing that two groups of factors—hygiene factors and motivators—influence employee motivation and job satisfaction in different ways.
What is the difference between hygiene factors and motivators according to Herzberg?
Hygiene factors are elements that prevent dissatisfaction but do not lead to satisfaction, whereas motivators are elements that actively increase job satisfaction and motivation.
Describe Taylor's scientific management.
Taylor's scientific management is a theory that improves workplace efficiency by breaking down tasks, standardising processes, training workers, and providing financial incentives based on output.
Why does Taylor's theory favour piece-rate pay systems?
Taylor's theory favours piece-rate pay systems because they link financial rewards directly to output, motivating workers to be more productive.
Describe Maslow's hierarchy of needs.
Maslow's hierarchy of needs is a theory that arranges human needs into five levels, from physiological to self-actualisation, each of which must be fulfilled for higher motivation.
What is the highest level in Maslow's hierarchy of needs?
The highest level in Maslow's hierarchy of needs is self-actualisation, where individuals reach their full potential and personal growth.
True or False?
Offering competitive pay and job security are examples of motivators in Herzberg's theory.
False.
Competitive pay and job security are hygiene factors in Herzberg's theory, not motivators. They prevent dissatisfaction but do not create satisfaction.
Which type of jobs are least suited to Taylor's scientific management approach and why?
Jobs requiring creativity, problem-solving, or communication are least suited to Taylor's scientific management, because the method focuses on repetitive, specialised tasks and efficiency over innovation.
How are job security and safe working conditions related in Herzberg's and Maslow's motivation theories?
Both Herzberg's and Maslow's theories identify job security and safe working conditions as essential for preventing dissatisfaction or meeting safety needs, but not as primary motivators for higher achievement.
Define non-financial incentive.
A non-financial incentive is a reward given to employees that is not directly related to money, such as recognition, praise, or job satisfaction.
How does job enrichment help motivate employees?
Job enrichment motivates employees by providing more challenging or meaningful tasks, making them feel more engaged and satisfied at work.
Teamwork can increase motivation in the workplace because each member has a and a shared .
Teamwork can increase motivation in the workplace because each member has a role and a shared goal.
What is job rotation and how can it benefit employees?
Job rotation involves moving staff between similar but varied roles to expose them to new challenges and experiences, increasing motivation and skills.
Define financial incentive.
A financial incentive is a reward or payment given to employees for their labour or improved performance, such as salary, commission, or bonuses.
A is an additional payment awarded to staff for achieving specific goals or exceeding performance targets.
A bonus is an additional payment awarded to staff for achieving specific goals or exceeding performance targets.
True or False?
Herzberg's theory suggests that money alone is enough to motivate employees in the long term.
False.
Herzberg's theory states that money is not generally a motivator, but the lack of it can cause dissatisfaction.
Define compensation package.
A compensation package is the total pay and benefits that an employee receives, including both financial and non-financial rewards.