Current Technology Factors (SQA National 5 Business Management): Revision Note
Exam code: X810 75
The importance of technology
Technology is a key internal factor that shapes how businesses operate
Organisations that invest in modern systems often gain efficiency, improve communication and deliver better customer service
Those that fail to keep up risk losing their competitive edge
The impact of technology
Technology | Impact |
|---|---|
Specialist software |
|
Hardware |
|
Social media and apps |
|
E-commerce platforms |
|
Video conferencing |
|
Automation and robotics |
|
Artificial intelligence (AI) |
|
Cloud computing |
|
Cybersecurity systems |
|
Case Study
Lochside Crafts, a family-owned gift shop near Loch Lomond, decided to expand online to attract tourists year-round.
The business invested in an e-commerce website and a mobile app so customers could order handmade goods from anywhere in the world.
Staff began using cloud-based inventory software to track stock and reduce waste.
Social media campaigns helped the shop reach new customers in North America and Europe, boosting international sales.
However, limited in-house IT skills meant Lochside Crafts initially struggled to maintain the website, leading to delays and some unhappy customers. They later hired a part-time digital manager to fix these issues.
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