GCSEBusinessOCRExam Questions4. Operations4.4 Consumer Law

Consumer Law (OCR GCSE Business): Exam Questions

Exam code: J204

10 mins8 questions
1
3 marks

Case Study

Primark Ltd

Primark Ltd is a fashion retailer that sells clothing and homeware at prices lower than most other retailers. The company is aware of the importance of consumer law and of having low-cost suppliers.

Primark Ltd started to sell its products online in 2022. After changes in buying habits and pressure from customers, in 2022 Primark Ltd launched an online click and collect service for shoppers.

Primark Ltd is very aware of the need to have ethical suppliers. The following ethical factors are among those important to Primark Ltd:

  • giving clothes a longer life by using material from sustainable sources

  • encouraging its supply chain to pay a living wage and look after the health and well-being of their workers.

Analyse one impact of consumer law on Primark Ltd.

How did you do?

2
1 mark

Consumer law requires shops to sell goods that are:

  • cheap

  • high quality

  • safe

  • unique

Choose your answer

3
1 mark

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How did you do?

4
1 mark

A company makes wooden jigsaw puzzles.

By law, the company must:

  • buy its wood from local suppliers

  • deliver the jigsaw puzzles in electric vans

  • replace any pieces that customers lose

  • use paint that is non-toxic and safe

Choose your answer

5
1 mark

A customer has bought a laptop from a computer shop.

By law, the computer shop must:

  • match the price charged by a local competitor

  • offer to upgrade the laptop for no extra charge

  • provide virus protection to keep the customer’s files safe

  • supply a laptop of satisfactory quality

Choose your answer

6
1 mark

Case Study

Pukka Pies Ltd

Pukka Pies Ltd is a family-owned business with approximately 360 employees. It makes a range of high-quality savoury pies, including steak, chicken and mushroom, and chicken balti, in batches at its factory in Leicester, England. Pukka Pies are sold in more than 4000 food stores nationwide as well as in sports stadiums, fish and chip shops and cafés across the country.

Three of Pukka Pies Ltd’s key values are recruiting people who are ambitious, delighting customers with quality pies, and building trust with suppliers through food safety. Each of these values helps the business meet the requirements of consumer law.

The success of Pukka Pies Ltd is affected by many factors, including its logistical and supply chain decisions. Pukka Pies Ltd procures the ingredients for its pies from businesses across the UK and overseas; consequently its supply chain is long. Nevertheless, all of these ingredients need to arrive in good condition and, therefore, its logistics are time-critical. Unemployment levels also have a significant impact on Pukka Pies Ltd.

Pukka Pies Ltd considers its environmental impact across all aspects of business activity. It has already replaced some of the non-recyclable plastics used in its packaging with alternatives that can be recycled. In addition, none of the company’s waste goes to landfill.

Identify one way consumer law protects consumers.

How did you do?

7
1 mark

A customer has ordered an electric shower from a plumbing firm.

By law, the plumbing firm must:

  • charge a lower price than other plumbers

  • fit the shower without turning the water off

  • supply a shower that meets current safety standards

  • use an environmentally friendly supplier

Choose your answer

8
1 mark

Consumer law requires shops to sell goods which are:

  • environmentally friendly

  • of satisfactory quality

  • reasonably priced

  • unique

Choose your answer