Approaches to Training (SQA National 5 Business Management): Revision Note

Exam code: X810 75

Lisa Eades

Written by: Lisa Eades

Reviewed by: Steve Vorster

Updated on

Induction training

  • Induction training is a type of training that new employees receive when they start working for a business

Components of induction training

Onboarding process diagram with triangles listing common elements of induction training: touring the premises; meeting colleagues; reviewing HR/security, health/safety and IT/finance policies and procedures; issuing equipment; and going over role-specific duties and the company culture.
Common elements of induction training
  • It introduces them to the company; its culture, policies and procedures; and their job roles and responsibilities

    • E.g., when a new employee joins Marks & Spencer, they receive induction training that covers customer service, product knowledge, store policies and safety procedures

Evaluating the use of induction training

Advantages

Disadvantages

  • Helps new employees to understand their job roles and responsibilities

  • Introduces employees to the business's culture, policies and procedures

  • Improves employee confidence and motivation

  • Reduces the time taken for new employees to become productive

  • Can be time-consuming and expensive to organise

  • May not cover all aspects of the job role

  • May not be effective in all cases, leading to employee dissatisfaction and higher staff turnover rates

On-the-job training

  • This is training that takes place while employees are working in their job roles

  • It allows employees to learn new skills and knowledge from colleagues while performing their job duties

    • E.g., A sous chef at The Ivy Restaurant in York may receive on-the-job training from the chef to learn how to prepare new dishes, use new equipment or improve their cooking techniques

Evaluating the use of on-the-job training

Advantages

Disadvantages

  • Employees learn new skills and knowledge while performing their job duties

  • Training is tailored to the employee's specific job role and responsibilities

  • Training is often practical and relevant to the employee's job duties

  • Can be cost-effective, as it takes place during working hours

  • Employees may make mistakes while learning, which can impact productivity and quality

  • Can be disruptive to the workplace, as it requires the trainer to devote time to training the employee

  • May not be effective in all cases, leading to employee dissatisfaction and higher staff turnover rates

Off-the-job training

  • This is training that takes place outside of the workplace

  • It can be in the form of workshops, seminars, conferences or online courses

    • E.g., teachers can attend exam board training days, at which they learn how to better teach the syllabus and help their students to prepare for their exams

Evaluating off-the-job training

Advantages

Disadvantages

  • Employees learn new skills and knowledge outside of the workplace, which can bring fresh ideas and perspectives to the workplace

  • Training can be tailored to employees' specific needs and interests

  • Training can be used as a reward or incentive for high-performing employees

  • It can be cost-effective if training is provided online or through webinars

  • It can be expensive to organise, especially if travel and accommodation are required

  • Employees may miss work while attending training, which can impact productivity

  • The training may not be directly applicable to the employee's job role or the needs of the firm

Examiner Tips and Tricks

A common misconception is that training only helps the employee. In reality, it also benefits the business through better performance, fewer mistakes, and higher motivation

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Lisa Eades

Author: Lisa Eades

Expertise: Business Content Creator

Lisa has taught A Level, GCSE, BTEC and IBDP Business for over 20 years and is a senior Examiner for Edexcel. Lisa has been a successful Head of Department in Kent and has offered private Business tuition to students across the UK. Lisa loves to create imaginative and accessible resources which engage learners and build their passion for the subject.

Steve Vorster

Reviewer: Steve Vorster

Expertise: Economics & Business Subject Lead

Steve has taught A Level, GCSE, IGCSE Business and Economics - as well as IBDP Economics and Business Management. He is an IBDP Examiner and IGCSE textbook author. His students regularly achieve 90-100% in their final exams. Steve has been the Assistant Head of Sixth Form for a school in Devon, and Head of Economics at the world's largest International school in Singapore. He loves to create resources which speed up student learning and are easily accessible by all.