Approaches to Training (SQA National 5 Business Management): Revision Note
Exam code: X810 75
Induction training
Induction training is a type of training that new employees receive when they start working for a business
Components of induction training
It introduces them to the company; its culture, policies and procedures; and their job roles and responsibilities
E.g., when a new employee joins Marks & Spencer, they receive induction training that covers customer service, product knowledge, store policies and safety procedures
Evaluating the use of induction training
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On-the-job training
This is training that takes place while employees are working in their job roles
It allows employees to learn new skills and knowledge from colleagues while performing their job duties
E.g., A sous chef at The Ivy Restaurant in York may receive on-the-job training from the chef to learn how to prepare new dishes, use new equipment or improve their cooking techniques
Evaluating the use of on-the-job training
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Off-the-job training
This is training that takes place outside of the workplace
It can be in the form of workshops, seminars, conferences or online courses
E.g., teachers can attend exam board training days, at which they learn how to better teach the syllabus and help their students to prepare for their exams
Evaluating off-the-job training
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Examiner Tips and Tricks
A common misconception is that training only helps the employee. In reality, it also benefits the business through better performance, fewer mistakes, and higher motivation
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