Exam code: 0450, 0986 & 0264, 0774
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Define quality.
Quality refers to the characteristics and features of a product that satisfy the needs of customers.
What is quality control?
Quality control involves checking quality at the end of the production process using quality inspectors to find faults.
What is the main aim of quality assurance?
The main aim of quality assurance is to get the product right first time and prevent mistakes from happening during production.
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Define quality.
Quality refers to the characteristics and features of a product that satisfy the needs of customers.
What is quality control?
Quality control involves checking quality at the end of the production process using quality inspectors to find faults.
What is the main aim of quality assurance?
The main aim of quality assurance is to get the product right first time and prevent mistakes from happening during production.
Define total quality management (TQM).
Total quality management (TQM) is a continuous improvement approach that focuses on quality at every stage of production to achieve zero defects.
List two key factors that might influence a business’s approach to quality management.
Two key factors are customer expectations and the type of product or service offered.
True or False?
Quality control requires extensive staff training for all employees.
False.
Quality control usually requires little staff training because inspectors check quality rather than the employees themselves.
Give two important reasons why businesses should maintain high quality standards.
Maintaining high quality standards helps attract and retain loyal customers and build the reputation of the business.
What is a quality inspector?
A quality inspector is a specialist who checks finished products for faults at the end of the production process.
Give one advantage and one disadvantage of using quality assurance.
An advantage is that quality issues are identified early, allowing reworking. A disadvantage is that it requires staff training and a skilled workforce.