Exam code: 0450, 0986 & 0264, 0774
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Give two benefits of effective communication in a business.
Effective communication helps minimise mistakes and ensures employees understand their roles and what is expected of them.
Define internal communication.
Internal communication is the exchange of messages within an organisation, such as between managers and employees.
What is external communication?
External communication is the exchange of messages between a business and its external stakeholders, such as customers, suppliers, or investors.
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Give two benefits of effective communication in a business.
Effective communication helps minimise mistakes and ensures employees understand their roles and what is expected of them.
Define internal communication.
Internal communication is the exchange of messages within an organisation, such as between managers and employees.
What is external communication?
External communication is the exchange of messages between a business and its external stakeholders, such as customers, suppliers, or investors.
What is a meeting?
A meeting is a discussion between people, either face-to-face or online, used when detailed conversation or feedback is needed quickly.
Which method of written communication is best for providing a formal, permanent record?
Letters are best for providing a formal, permanent record of communication in a business.
True or False?
Text messages are suitable for sending detailed, technical business information.
False.
Text messages are not suitable for detailed or technical information; they are best for short, urgent updates.
Define feedback in communication.
Feedback is the response from the receiver to the sender that shows the message has been received and understood.
How can the cost of communication methods affect a business's choice?
Businesses with limited budgets may use low-cost communication methods, such as posters or social media, while larger businesses can afford more expensive options like television or billboards.
True or False?
A need for a record of communication means businesses should avoid using phone calls for important orders.
True.
Phone calls do not provide a permanent record, so important orders are better made in writing, such as by email or order form.
Define communication barrier.
A communication barrier is anything that hinders the flow of information, leading to misunderstandings, conflicts, or inefficiency.
Give an example of a technology problem that may be a communication barrier in the workplace.
An example is when an important video meeting is missed because the link did not work or the internet connection failed.
How can noise and distractions as communication barriers be reduced?
Noise and distractions can be reduced by choosing a quiet time or location to communicate or by repeating key messages.
Define information overload.
Information overload is when people receive too many messages at once, causing them to ignore or forget important details.
How can using simple, clear language reduce a communication barrier?
Using simple, clear language helps ensure that everyone understands the message, reducing misunderstandings caused by complex terminology.
True or False?
Barriers to communication can lead to misunderstandings, conflicts, and inefficiency.
True.
Barriers prevent clear information flow and cause problems such as misunderstandings, conflict, and inefficiency.