Syllabus Edition

First teaching 2025

First exams 2027

Human Resource Management (HRM) (Cambridge (CIE) IGCSE Business): Exam Questions

Exam code: 0450, 0986 & 0264, 0774

2 hours19 questions
14 marks

Case Study

Alex started APB as a sole trader business 4 years ago. APB provides printing services for local businesses, such as leaflets and brochures. Alex thinks having a good location is important to any business. All APB’s 6 employees receive on-the-job training. Alex has a democratic leadership style and uses job rotation to help keep employees motivated. To meet an increase in demand, Alex plans to buy an additional printing machine. This will cost $1 800. Alex has to decide on an appropriate source of finance.

Outline one advantage and one disadvantage to APB of using on-the-job training.

24 marks

Identify four stages of the recruitment process.

32 marks

Define ‘off-the-job training’.

42 marks

Define ‘on-the-job training’.

52 marks

Identify two reasons why a business might offer training to its employees.

62 marks

Define ‘job description’.

72 marks

Identify two legal controls over employment.

84 marks

Case Study

DZD is a large parcel delivery business. Many of its employees work part-time. DZD’s directors are planning to expand the business and have to decide on a suitable source of finance for 20 new vehicles. DZD will also recruit 60 new employees. The Human Resources Director is preparing a job description for the new employees. She is considering using Maslow’s hierarchy of needs to increase the motivation of DZD’s employees.

Outline two factors DZD should consider when deciding which applicants to recruit.

18 marks

Explain four requirements for the new manager that Gemma should include in the job specification for a shop manager.

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28 marks

Explain four effects of training on a business.

36 marks

Do you think an organisation should always use external recruitment when recruiting skilled employees? Justify your answer.

46 marks

Do you think off-the-job training is the best method of training for a service sector business to use? Justify your answer.

58 marks

Explain two reasons why training is important to PH.

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68 marks

Explain one advantage and one disadvantage to SSE of using internal recruitment for its new managers.

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76 marks

Do you think experience is the most important factor for a business to consider when recruiting a new manager? Justify your answer.

112 marks

Using Appendix 3 and other information, consider the three applicants for the job of Marketing Manager for country Z. Who is the best applicant for the job? Justify your answer.

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212 marks

Consider the information about the two managers outlined in Appendix 2. Who should be chosen as the Operations Manager for the NM factory? Justify your answer.

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312 marks

Consider the advantages and disadvantages of two methods of training Tokumbo could use for his existing employees. Which method should he use? Justify your answer.

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412 marks

Consider the advantages and disadvantages of the following three methods of employee selection. Which method should CC use when recruiting production workers? Justify your answer.

  • Application form

  • Interview

  • Aptitude tests

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