The number of calls received by a helpline is modelled by a Poisson distribution with a mean of 2 calls per 5-minute period.
After an advertising campaign, the helpline manager wants to know whether the mean number of calls has increased.
The number of calls received in a randomly chosen 20-minute period is recorded.
Stating your hypotheses clearly, and using a 5% level of significance, find the critical region for a suitable test.
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