2.5 Making Human Resource Decisions (Edexcel GCSE Business): Flashcards

Jargon is technical language or acronyms that a non-expert may not understand.

For communication to be effective it must be accurate, clear, complete and allow a chance for feedback.

Full-time, part-time, flexible, shift work, permanent, temporary, zero hours, or freelance.

A freelance worker is a self-employed contractor who works for various businesses on a job-by-job basis.

False.

Part-time employees work fewer hours but are entitled to the same benefits, such as paid holidays.

Lower workspace costs, a lower absentee rate, and more motivated staff who can work flexibly.

Overall business performance, setting targets and objectives, making key decisions, and reporting to shareholders.

They carry out work delegated by supervisors and support colleagues as directed.

A supervisor or team leader manages a group of workers and can delegate work to them.

A person specification details the essential and desirable characteristics of the person suitable for a job.

A job description details the features of the job, such as duties, hours, location, responsibilities and pay.

A person specification describes the ideal person; a job description describes the job itself.

True.

All applicants give identical information on an application form, so they are easy to compare.

Internal appoints someone already in the business; external hires someone from outside.

The employee already knows the business culture, needs no induction, and no expensive advertising is needed.

It attracts more applicants, brings new ideas and experience, and recruits are usually highly motivated.

An existing employee can be recruited internally through promotion or reassignment.

Interviews, testing, role play, a facility tour, group discussion, or a presentation.

False.

An agency can find staff quickly but is expensive, as businesses pay a fee.

Comparing different formats and content of CVs can take more time and lengthen recruitment.

Training is teaching new skills; development is the improvement of existing skills.

Formal training is structured training with specific objectives, usually delivered outside the business by experts (e.g. courses, apprenticeships).

Informal training is less structured training that happens as and when required, such as observing or shadowing colleagues.

Induction training is training given to new workers as soon as they join a business.

Experts deliver high-quality training, and staff can focus away from the workplace.

It relies on the trainer's expertise, and productivity of trainer and trainee is lower during training.

Ongoing training is provided throughout an employee's career to keep their skills up to date.

False.

With self-learning, feedback is unlikely to be immediate and trainees cannot easily ask questions.

To keep skills up to date with technology, motivate staff, improve retention, and meet legal requirements.

Staff retention rate = (number of employees remaining ÷ total number of employees) × 100.

A high staff retention rate shows a business is successful at keeping its workers.

True.

Employees feel valued when an employer spends on their development, improving motivation and retention.

Successfully completing training can support an application for promotion or increased pay.

Motivation is the inner desire or willingness that drives a person to take action and achieve a goal.

Intrinsic motivation comes from within (values, beliefs); extrinsic comes from external factors (rewards or punishments).

Motivated staff are more productive, more reliable, and stay longer, reducing turnover costs.

Motivated employees take fewer sick days, making them more reliable and dependable.

Commission is a percentage of sales revenue paid to workers who sell products or services.

Fringe benefits are additional benefits such as a company car, private healthcare or gym membership.

Remuneration (wage/salary), commission, bonus, promotion, and fringe benefits.

False.

Herzberg argued money is not a motivator, but a lack of it leads to dissatisfaction.

A bonus is an additional payment given as a reward for achieving specific goals.

Autonomy is giving staff the authority to make decisions and take action without first getting management approval.

Job enrichment is adding more challenging or meaningful tasks to a job to increase motivation.

Job rotation is moving staff between different roles, exposing them to new challenges and skills.

False.

Non-financial incentives are not related to money — e.g. recognition, job satisfaction, autonomy.

Remuneration is the basic wage or salary a worker receives for their labour.