Training (Edexcel IGCSE Business): Flashcards
Exam code: 4BS1
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What is the difference between training and development?
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What is the difference between training and development?
Training is teaching new skills; development is the improvement of existing skills.
Give two benefits of a well-trained workforce.
Staff are more productive, feel valued, and are more loyal and flexible.
Training can increase labour , as employees who feel they are improving want to keep developing.
Training can increase labour retention, as employees who feel they are improving want to keep developing.
True or False?
Some training is required to meet legal requirements.
True.
E.g. food safety, first-aid and hazardous chemicals training are legally required.
Define induction training.
Induction training is training given to new workers as soon as they join a business.
What does induction training introduce employees to?
The organisation, its culture, policies, procedures and their job roles and responsibilities.
Give one advantage of induction training.
It helps new employees understand their roles, boosts confidence and motivation, and reduces time to become productive.
Induction training usually includes a tour of the and meeting key colleagues.
Induction training usually includes a tour of the premises and meeting key colleagues.
True or False?
Induction training is quick and cheap for a business to organise.
False.
Induction training can be time-consuming and expensive to organise.
Which parts of induction training often need to be revisited regularly?
Health and safety training, and updates when business policies change.
Give a real example of what induction training covers.
At Marks & Spencer, it covers customer service, product knowledge, store policies and safety procedures.
Define on-the-job training.
On-the-job training takes place while employees are working in their job roles, learning from colleagues.
Give one advantage of on-the-job training.
It is tailored to the job, practical and relevant, and can be cost-effective.
Give one disadvantage of on-the-job training.
Trainees may make mistakes or pick up bad habits, and it takes up the trainer's time.
A sous chef learning from the Head Chef while working is an example of -the-job training.
A sous chef learning from the Head Chef while working is an example of on-the-job training.
Define off-the-job training.
Off-the-job training takes place away from or outside the workplace, e.g. workshops, seminars or online courses.
Give one advantage of off-the-job training.
It can bring fresh ideas, be tailored to the employee, and be used as a reward for high performers.
Give one disadvantage of off-the-job training.
It can be expensive (travel/accommodation), employees miss work, and it may not be directly applicable.
Teachers attending exam board training days to learn how to deliver a syllabus is an example of -the-job training.
Teachers attending exam board training days to learn how to deliver a syllabus is an example of off-the-job training.
True or False?
On-the-job training takes place away from the workplace.
False.
On-the-job training happens while working; off-the-job training takes place away from the workplace.
True or False?
Off-the-job training can be cost-effective when delivered online or through webinars.
True.
Off-the-job training can be cost-effective if provided online or through webinars.
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