Training (AQA GCSE Business): Flashcards
Exam code: 8132
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Define training.
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Cards in this collection (23)
Define training.
Training is the teaching of new skills and knowledge.
Define development.
Development is the improvement of existing skills.
How can training increase productivity?
Well-trained staff are confident in business processes and work efficiently, so their output levels are likely to increase.
True or False?
Offering strong training opportunities can help a business attract high-calibre job applicants.
True.
High-calibre applicants are often attracted to vacancies that offer strong training, which helps the business to build a talented workforce.
How does training improve labour retention?
Employees feel they are becoming better at their job and want to keep developing, so they are more likely to stay with the business.
Well-trained staff are likely to offer high standards of customer service, which helps to build a good business ________.
Well-trained staff are likely to offer high standards of customer service, which helps to build a good business reputation.
What types of training may a business be required to provide by law?
Legally required training includes food safety training, first-aid training and training for staff who work with hazardous chemicals.
True or False?
Only new employees need to be trained.
False.
Both new and existing staff need to be trained and developed appropriately.
How does a weak financial position affect a business's approach to training?
Businesses in a weak financial position often scale back training programmes, preferring cheaper on-the-job approaches.
Why is business-specific training often delivered in-house?
External course providers are unlikely to fully meet trainees' needs for knowledge and skills that are specific to the business.
Professional qualifications are often delivered by colleges or __________.
Professional qualifications are often delivered by colleges or universities.
What is a risk of using existing employees to train others?
Poor working practices may be passed on to other employees. Experienced staff with effective communication skills are best placed to deliver training.
Define induction training.
Induction training is training delivered as soon as possible after new workers join a business, introducing them to the organisation's culture, policies and procedures and their job roles.
What does induction training commonly include?
Induction training commonly includes a tour of the premises, meeting key colleagues and instruction on key business policies, such as health and safety.
True or False?
Induction training only ever needs to be completed once.
False.
Some aspects need to be revisited regularly, such as health and safety training when new regulations come into effect, or when business policies change.
What is one advantage of induction training for a business?
Induction training reduces the time it takes for new employees to become productive.
Define on-the-job training.
On-the-job training is training that takes place while employees are working in their job roles, as they learn skills and knowledge from colleagues.
On-the-job training can involve work _______, in-house training sessions or IT-based training programmes.
On-the-job training can involve work shadowing, in-house training sessions or IT-based training programmes.
Why can on-the-job training be low-cost?
On-the-job training can be low-cost because it takes place during working hours.
What is a drawback of on-the-job training for quality?
Trainees may make mistakes while learning, or trainers could pass on bad habits, which may reduce productivity and quality.
Define off-the-job training.
Off-the-job training is training that takes place away from the workplace, such as college courses, workshops, seminars, conferences or online courses.
True or False?
Off-the-job training can be used as a reward for high-performing employees.
True.
Off-the-job training can act as a reward or incentive, and it can bring fresh ideas and perspectives back to the workplace.
Why can off-the-job training be expensive for a business?
Costs rise if travel and accommodation are needed, and employees miss work while attending, which can reduce productivity.
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