Quality Management (A Level) (Cambridge (CIE) A Level Business): Flashcards
Exam code: 9609
1/140Still learning
Know0
Define quality.
Was this flashcard helpful?
Cards in this collection (14)
Define quality.
Quality is the set of characteristics and features of a product that satisfy the needs of customers.
What risks does a business face if it fails to maintain quality?
It risks losing its competitive advantage and customers to rivals. It may also face higher costs from replacing faulty goods and gain a poor reputation as customers share bad reviews.
Define quality control.
Quality control is a traditional method of checking quality at the end of the production process, using quality inspectors to find faults.
True or False?
Quality control stops the same quality problems from happening again.
False.
Quality control finds problems but does not always prevent them, so the same issues may continue to occur.
Under quality control, employees may take less ____________ for quality because they depend on inspectors.
Under quality control, employees may take less responsibility for quality because they depend on inspectors.
Define quality assurance.
Quality assurance involves inspecting quality throughout the production process, with workers checking their own work at each stage.
Why does quality assurance usually lead to less waste than checking at the end of production?
Mistakes are prevented during production, which reduces scrap and rework costs. The focus is on the cause of defects, so future quality issues may also be prevented.
True or False?
Quality assurance usually needs more investment in staff training than quality control.
True.
Under quality assurance, employees must be trained and procedures created, which takes time and investment. Quality control needs limited training because inspectors check quality instead of the workers.
Define Total Quality Management (TQM).
Total Quality Management (TQM) places quality at the core of the business and makes every worker responsible for quality, judged from the customer's perspective.
True or False?
TQM only removes inefficiency from activities directly linked to production.
False.
TQM removes inefficiency and wastage from every business activity or function, including those not directly related to production.
What are the main disadvantages of TQM?
TQM needs all employees to be fully committed and regularly trained. It also needs strong leadership, with managers monitoring progress closely and leading by example.
Define benchmarking.
Benchmarking involves a business comparing its quality and performance with market leaders within the same industry.
What is the difference between internal and external benchmarking?
Internal benchmarking compares the performance and processes of different functions within the business. External benchmarking compares key performance indicators, such as product recalls, against market leaders in the industry.
Benchmarking data may be hard to compare when businesses use different _____ to measure performance.
Benchmarking data may be hard to compare when businesses use different metrics to measure performance.
Sign up to unlock flashcards
or