Management (Cambridge (CIE) A Level Business): Flashcards
Exam code: 9609
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Define manager.
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Cards in this collection (28)
Define manager.
A manager is an individual within an organisation who is responsible for overseeing a team or a specific function.
What is the role of senior managers in a large business?
Senior managers work to achieve the targets set by the owners or directors. They are often responsible for a function, such as marketing or finance.
True or False?
Supervisors set the business's overall goals and long-term targets.
False.
Directors or owners set overall goals and long-term targets. Supervisors report problems, pass on instructions and make simple decisions such as allocating jobs.
What does the directing function of management involve?
Managers lead and motivate others, communicate clear expectations and focus human resources on tasks.
What is the purpose of Fayol's five functions of management?
They provide a framework to help managers decide how best to allocate their time.
According to Fayol, __________ means ensuring every department understands its responsibilities and knows what other teams need from it.
According to Fayol, coordinating means ensuring every department understands its responsibilities and knows what other teams need from it.
What does commanding involve in Fayol's functions of management?
Managers get the most from their staff by delegating tasks that match team members' strengths. They also set a good example to build a dependable team.
True or False?
Fayol's functions have been criticised as too inhuman for modern management.
True.
Critics argue Fayol's ideas are too inhuman for modern management, and that one man's observations cannot apply to all organisations.
What are the three groups of Mintzberg's ten managerial roles?
The three groups are interpersonal roles, informational roles and decisional roles.
In Mintzberg's informational roles, a manager acting as a __________ shares information with subordinates and other key stakeholder groups.
In Mintzberg's informational roles, a manager acting as a disseminator shares information with subordinates and other key stakeholder groups.
True or False?
In Mintzberg's model, acting as a figurehead is a decisional role.
False.
Acting as a figurehead is an interpersonal role. It involves being the face of the business, such as appearing at press conferences.
Which of Mintzberg's roles involves setting budgets and sourcing finance, staff and equipment?
This is the resource allocator role, which ensures adequate financial and physical resources are available.
How do managers contribute to business performance?
Managers contribute by planning, leading, organising and making appropriate decisions. This helps the business run smoothly, adapt to change and meet objectives.
What can poor management lead to?
Poor management can lead to confusion, low morale and missed opportunities.
Define management styles.
Management styles are the different approaches to leading and managing a team or business.
True or False?
An effective manager uses the same management style in every situation.
False.
An effective manager uses a variety of styles depending on the situation. The choice is influenced by business circumstances and the business's nature and size.
Define autocratic management.
Autocratic management is where the manager holds absolute power and authority and makes decisions without seeking input from others.
In which situations is autocratic management likely to be effective?
It is effective in crisis situations and time-sensitive projects, where swift decisions are needed. It also suits inexperienced or unmotivated teams that need close supervision.
Paternalistic managers take on a ______ role towards their subordinates, acting in a protective and authoritarian manner.
Paternalistic managers take on a fatherly role towards their subordinates, acting in a protective and authoritarian manner.
Why can paternalistic management increase employee loyalty?
It creates a sense of security and support among employees, which increases loyalty and reduces staff turnover.
True or False?
Democratic managers involve employees in decisions but still keep the final say.
True.
Democratic managers encourage discussion and involve employees in decision-making, but the manager has the final say.
When is democratic management most effective?
It is most effective in organisations with skilled, experienced and creative employees.
Why can democratic management slow decision-making?
Engaging all team members in discussions, collecting input and reaching agreement takes time.
Define laissez-faire management.
Laissez-faire management is where managers play a minimal role in directing the team and allow subordinates significant autonomy and freedom.
What is one drawback of laissez-faire management?
Without direct guidance and supervision, there may be inefficiency and a lack of coordination, which can reduce productivity.
What is the main idea of McGregor's Theory X and Theory Y?
McGregor argued that managers' assumptions about what motivates workers affect the style of management they adopt.
True or False?
A Theory X manager assumes that the average employee welcomes responsibility.
False.
A Theory X manager assumes employees dislike and avoid responsibility. Welcoming responsibility is a Theory Y assumption.
Theory Y managers create a positive working environment in which the organisation's objectives match employees' ______ objectives.
Theory Y managers create a positive working environment in which the organisation's objectives match employees' personal objectives.
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