Global Airways (GA)
Cabin crew are staff on an airplane who look after the passengers. The managers of Global Airways (GA) have recently proposed new pay levels for cabin crew who join the company from January 2019. Their pay would be lower than the cabin crew already employed by the company. This is part of an effort by GA to cut costs to enable the business to be more price competitive in response to aggressive price cuts by rivals. GA managers believe that cutting the price of its tickets can help to increase the airline’s operating profit margins on its flights.
A trade union, called UAS, represents many of the cabin crew staff. UAS has complained about the proposed pay levels. There has been one meeting so far between the UAS and senior management about the proposal. Managers want the pay deal to go ahead, UAS does not.
Since the meeting:
UAS is considering whether to advise GA’s cabin crew that they take strike action
the managers of GA have arranged to lease planes and use crew from another airline if needed. Managers believe that with these contingency plans GA could operate over 99% of its normal flight schedule
the managers have undertaken new research (Appendix G).
Appendix G New research for GA’s management
Income elasticity of demand for GA flights: +1.5
Estimated annual income changes of GA’s target market 2018–2020: –2%
Cabin crew membership of UAS union has increased this year to 65%