Types of Services (Edexcel IGCSE ICT): Exam Questions

Explain one benefit to customers of using an online booking system.

The venue uses an auction site to sell posters.

Give one feature of an auction site.

Which one of these features of a shopping site is where a customer enters their delivery details and confirms their order?

Explain one benefit to a customer of the basket on a shopping site.

Ama makes handmade shoes and is setting up a shopping site to sell them. Most customers will be buying from Ama for the first time. They cannot try the shoes on before they buy.

Explain two features of a shopping site that would help these customers decide to buy from Ama.

A cinema uses an online booking system. Customers choose their own seats.

State how the booking system stops the same seat being sold to two customers.

A sports centre starts to use an online booking system for its fitness classes.

Explain one benefit to the sports centre of using the online booking system.

Kai is using online booking systems to book a flight and a hotel room for a family holiday.

Explain two drawbacks to Kai of booking the holiday online.

Which one of these can a customer not do using internet banking?

Explain one benefit to a customer of using internet banking instead of visiting a bank branch.

Noor is 16 and is opening a first bank account. Noor has a weekend job and is sometimes paid in cash. The nearest bank branch is a bus ride away.

Noor can choose an account that is managed only through internet banking on a smartphone, or an account that is managed by visiting the branch.

Discuss the benefits and drawbacks to Noor of choosing the internet banking account.

Give two services that an online education and training provider can offer to learners.

Jaya works for a large company. The company wants Jaya to complete an online training course instead of attending a classroom course.

Explain one benefit to Jaya of the online training course.

A hospital trains its nurses in classrooms. The hospital is thinking about using an online education and training provider instead. Nurses would take online training courses, get online support from tutors and use remote access to the learning materials.

Discuss the benefits and drawbacks to the hospital and its nurses of using the online training provider.

In your answer you should consider:

• when and where nurses learn

• support for learners

• practical skills and cost

Give two services that a gaming site can offer to its users.

Remi plays games on a gaming site. The games run on the gaming site's servers.

Explain one drawback to Remi of playing games in this way.

Oni wants to play games on a gaming site. Oni sometimes plays on an old laptop that has very little free storage, and sometimes on a tablet computer.

Explain two reasons why a gaming site suits Oni's needs.

Zuri is selling an old camera on an online auction site.

Which one of these describes how the buyer of the camera is decided?

Explain one benefit to a reader of getting news from a news site instead of from a printed newspaper.

Lin wants to sell some old furniture. Lin has decided to use an online auction site instead of selling it for a fixed price in a local shop.

Explain two features of the auction site that could help Lin.

Kiri wants to watch a film on a long flight. There will be no internet connection on the plane.

Which one of these methods should Kiri use to get the film from an entertainment provider?

Explain one drawback to a user of streaming music instead of downloading it.

Dani pays for an entertainment provider to watch TV series on a smartphone. Dani watches at home, where there is fast broadband. Dani also watches on a long train journey each day, where the mobile signal is often lost. Dani's phone has very little free storage.

Explain two ways Dani can use the entertainment provider's services to meet these needs.