Types of Services (Edexcel IGCSE ICT): Flashcards
Exam code: 4IT1
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- FrontShopping Sites
Name the four characteristics of a shopping website.
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Name the four characteristics of a shopping website.
A product catalogue, a basket, a checkout and secure payments.
Why are product catalogues grouped into categories?
Grouping into categories makes browsing easier for the customer.
What is the purpose of a basket on a shopping site?
It allows a user to add multiple items and keep them in one place until they are ready to pay in full in one transaction.
Name two things a user can do at checkout besides paying.
Edit delivery details and use voucher codes.
What two options does a checkout usually give a user before completing a purchase?
To sign in or to proceed as a guest on the site.
Secure payment on a shopping site is often handled by a payment processor.
Secure payment on a shopping site is often handled by a third-party payment processor.
Why are catalogues linked to one another on a shopping site?
So that similar recommendations can be made for the user during their shopping experience.
Give four advantages of online shopping to the customer.
A wider choice of sellers and of products, no need to travel, the ability to build a profile and check availability, 24/7 shopping, targeted marketing giving relevant recommendations, no queuing, and easier price comparison.
Give four disadvantages of online shopping to the customer.
Security concerns, limited physical interaction with products, delivery delays and fees, and impersonal customer service.
Why can a customer compare prices more easily online than in shops?
There is a wider choice of sellers, and the customer does not have to travel between them.
True or False?
A shopping site basket requires the user to pay for each item as a separate transaction.
False.
A basket keeps everything in one place so the user can pay in full for their entire purchase in one transaction.
What can a customer do once they select an item from the product catalogue?
They can add it to their basket.
Define online booking system.
An online booking system is a computer system that allows customers to purchase tickets for events online.
Name the two main industries that use online booking systems.
Travel, for booking flights, hotels and package holidays, and entertainment, covering music, film and leisure or sport.
Give four advantages of an online booking system to the customer.
Convenience and 24/7 booking, instant confirmation and ticketing, the ability to compare prices and options, promotions and personalised offers, it is faster to change or cancel, automated reminders by email or text, and repeated bookings are easy to make.
Give four disadvantages of an online booking system.
Technical issues and downtime, security and privacy concerns, transaction and booking fees, impersonal customer service, the need for an internet connected device, and staff may lose their jobs.
Give one benefit of an online booking system to the business rather than the customer.
Staff are freed up to do other things.
What happens after a customer chooses a film and a date on a cinema booking site?
The database is searched and the times and availability are displayed on the screen.
What is displayed once a customer chooses a suitable time?
The screen seating chart, showing which seats are available and which are taken.
Once a customer selects a seat, it is made unavailable for booking by any other user.
Once a customer selects a seat, it is temporarily made unavailable for booking by any other user.
What is output to the customer once payment is taken?
A confirmation message is displayed, and a payment receipt and QR code e-ticket are emailed.
What is the final step in the cinema booking process?
The database is updated to make the seats unavailable.
When a flight booking is made, what is the booking database searched for?
The customer reference number, then matching departure airports and matching destination airports, and finally whether seats or tickets are available.
What happens to the seat count when a flight booking is confirmed?
The seat is flagged as booked and the number of seats available is reduced by the number booked.
What is output if no seats are available on a requested flight?
An error message is output.
True or False?
Online booking systems benefit customers only, and bring no risks to a business.
False.
Businesses face technical issues and downtime, security and privacy concerns, and the customer service they give becomes impersonal and less tailored.
Define internet banking.
Internet banking is a secure online platform for accessing and controlling a person's bank account.
Give two ways a customer can access internet banking.
Through a secure website on the internet, or by using the bank's official app on a smartphone.
Name four things a customer can do with internet banking.
Transfers, bill payments, account management, checking a balance, ordering cards or chequebooks, reporting cards lost or stolen, setting up a new account and making loan applications.
Name four features of an online banking service.
Increased access to chat, support or service at any time; encryption giving secure payments and data transfer; anti-fraud measures such as matching the name of a payee; instant mobile notifications; and the ability to carry out multiple transactions simultaneously with no queuing.
Give four advantages of internet banking.
Convenience and 24/7 access, easy account management, a reduced need for branch visits saving time and money, potentially better interest rates, secure transactions using encryption, and it is easier to shop around for the best account.
Give four disadvantages of internet banking.
It requires a reliable internet connection, there is more risk of fraud, it is easier to make errors by typing in the wrong information, and physical cash cannot be deposited or withdrawn.
Internet banking secures transactions and payments using .
Internet banking secures transactions and payments using encryption.
Why does internet banking save a customer time and money?
It reduces the need for branch visits, so there is no travel and no queuing.
Give an example of an anti-fraud measure used by an online banking service.
Matching the name of the payee against the account being paid.
Why might a customer still need to visit a bank branch?
Because physical cash cannot be deposited or withdrawn through internet banking.
Why is it easier to make an error with internet banking than in a branch?
The customer enters the details themselves, so it is easy to type in the wrong information.
True or False?
Internet banking can be used without an internet connection.
False.
Internet banking requires a reliable internet connection.
Define education and training provider.
An education and training provider is responsible for providing online access to learning resources for users of all ages.
Name the two main features of an education and training provider.
Online support and online training courses.
Name the three ways online support can be offered.
Through communication channels, knowledge bases and additional support resources.
Name three communication channels an education provider might offer.
Email support, live chat and discussion forums.
Name three things found in a knowledge base.
A frequently asked questions (FAQ) section, tutorials and how-to guides, and glossaries.
Name three additional support resources an education provider might offer.
Video tutorials, webinars and downloadable resources.
Name three things an online training course gives learners access to.
Online journals and reference archives, online support from teachers and other learners, and learning and assessment materials.
Online training courses are often accessed through a virtual learning environment, or .
Online training courses are often accessed through a virtual learning environment, or VLE.
Who are online learning resources aimed at?
Users of all ages, not only school-age learners.
What is the difference between a knowledge base and a communication channel?
A knowledge base is material the learner reads for themselves, such as FAQs and glossaries, while a communication channel connects them to another person, such as email support or live chat.
True or False?
Online training courses only provide learning materials, with no support from other people.
False.
Online training courses also give online support from teachers and other learners.
Define gaming site.
A gaming site is an online application that hosts a game on a remote server for users to play, sometimes as a multiplayer game.
What are the two purposes of the features a gaming site offers?
To enhance the gameplay and to build a community.
What does matchmaking do?
It connects users with other users of a similar skill level.
What do leader boards allow users to do?
They allow users to track progress and compare with others.
Why are cloud saves useful?
They save game progress online, which ensures no issues if a user changes devices.
What are microtransactions?
Small in-game purchases that allow users to personalise characters with cosmetics.
is downloadable content that offers game expansion.
DLC is downloadable content that offers game expansion.
What is the difference between friends lists and voice chat?
Friends lists and chat allow users to connect online, while voice chat allows users to communicate directly while in the game.
What does livestreaming allow gamers to do?
It allows users to stream their gameplay so that other users can watch and interact.
What are esports?
Tournaments hosted on gaming sites where users compete for prizes.
True or False?
A gaming site stores the game on the user's own device.
False.
A gaming site hosts the game on a remote server for users to play.
What does a news site give a user?
Up to date access to stories as they break.
How are subscribers alerted to new stories on a news site?
Through notifications, and a subscriber can choose what notifications to receive based on preferences or categories.
Name four kinds of information besides stories that a news site can provide.
Weather, sports, stock markets and currency values.
Define auction site.
An auction site allows a user to list an item for sale and accept bids until a predetermined deadline.
Who wins an online auction?
The user with the highest bid at the deadline.
What does a high buyer rating tell a seller?
That the buyer is considered trustworthy and a fast payer.
What does a high seller rating tell a buyer?
That the seller is considered reliable and posts items promptly.
How can a seller use the rating system to protect themselves?
A seller can choose to only accept bids from buyers with a high rating.
A price sets a minimum that a seller will accept for an item.
A reserve price sets a minimum that a seller will accept for an item.
What does a 'buy it now' price do?
It sets a price the seller would accept to end the auction early.
Give two things an auction site uses notifications for.
To notify buyers when they are outbid, and to remind buyers of auctions that are due to end.
True or False?
On an auction site, only sellers are given a rating.
False.
Auction sites use a rating system for both buyers and sellers.
Define entertainment provider.
An entertainment provider is an online platform that provides users with access to digital media.
Name the three ways digital media can be accessed.
On demand, by streaming, and offline as downloaded content.
What does on demand access allow a user to do?
Browse a library of movies, TV shows or music and choose what to watch immediately.
Why does on demand content start playing without a long wait?
It does not require the whole content to be downloaded before playback starts — content plays in real time as long as there is a stable internet connection.
What is streaming focused on?
Continuous playback via playlists or content with multiple episodes, selected and played without downloading.
Offline content is stored on a device, so the internet is not required for playback.
Offline content is stored on a local device, so the internet is not required for playback.
What two forms can a download take?
Downloads can be permanent or temporary rented content.
Why do many entertainment platforms offer a mixture of access methods?
So that a user has total flexibility.
Why does streaming music let a user listen on the go?
Because streaming does not require bulky storage on the device.
Why can a user access streamed audio from any device?
Because the content is stored on a server, not on the device itself.
True or False?
A user must download a whole film before they can start watching it on demand.
False.
On demand does not require the whole content to be downloaded before playback starts; it plays in real time over a stable connection.
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