Exam code: 4IT1
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Name the four positive impacts of the internet on organisations.
Improved communication, access to global markets, access to a global workforce, and changes in how information is managed and used.

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Name four ways an organisation can communicate with its customers online.
Through websites, email, instant messaging and social media, easily and in real time.
Name three costs an organisation can reduce by selling products online.
Overheads such as rent, utilities and staff, packaging, and postal charges.
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Name the four positive impacts of the internet on organisations.
Improved communication, access to global markets, access to a global workforce, and changes in how information is managed and used.
Name four ways an organisation can communicate with its customers online.
Through websites, email, instant messaging and social media, easily and in real time.
Name three costs an organisation can reduce by selling products online.
Overheads such as rent, utilities and staff, packaging, and postal charges.
How does the internet widen an organisation's access to a workforce?
Organisations can find and hire the best talent regardless of location, be more selective rather than limited to travelling distance, select employees from different time zones, and possibly reduce costs where wages are lower.
Where does the big data organisations analyse come from?
From smartphones, online applications, social media and payment systems.
Organisations analyse big data to find of behaviour.
Organisations analyse big data to find patterns of behaviour.
What two things does analysing big data allow an organisation to improve?
It allows them to improve the customer experience and improve process efficiency.
Name the two negative impacts of the internet on organisations.
Security issues and greater competition.
How was organisational data traditionally kept secure?
It was kept in a secure central location using physical safety measures such as walls, locks, alarms and security guards.
Name the three ways employees typically access secure organisational data remotely.
Through a VPN to remotely access data on servers, by transferring a copy of the data home via external storage or email, or by storing the data on someone else's server in the cloud.
What prevents unauthorised users intercepting data being transferred on the internet?
Encryption.
How does an organisation guard against employees revealing login details?
By having policies that ensure employees are accountable for their actions.
Why does the internet drive down prices for consumers?
Consumers can buy from organisations globally rather than only local ones, and this extra competition drives down prices.
Name three industries put at risk by the internet, and what threatened each.
Music and film rental by online downloads and streaming, record labels because independent artists can release their own music online, estate agents by online advertising and virtual viewings, newspaper publishers by online news services, and postal services because messages and digital media can be sent instantly.
True or False?
Before the internet, organisations competed globally for customers.
False.
Traditionally organisations were only in competition with others in their local area or country; the internet opened competition up globally.
Name three forms of mass communication affected by less-restricted networks.
Broadcasting, publishing and the internet.
How did an individual get a message to the masses before the internet?
They would need to persuade a media outlet to broadcast their message, which made it difficult to reach the masses.
How have social media and video streaming changed who can broadcast a message?
They have given society a platform to share their own messages to a global audience.
Who or what controls what online content a user sees?
Moderators and service owners control what can be published, and algorithms determine what watchers see based on their browsing history and online activity.
Why does paid promotion reach more people?
Paid promotion will be seen by more users than content from individuals who do not pay.
What has been lost from user-generated reference sites?
They have removed the element of fact checking by experts or editors, so users can contribute content that may or may not be true.
Give one negative impact of less-restricted networks on law enforcement.
Social media and video messaging services can be used to organise illegal activities while avoiding police.
Give three positive impacts of less-restricted networks on law enforcement.
A network of CCTV cameras records illegal actions, footage captured on social media helps identify suspects, and social media is used to organise events to support victims.
Define the information gap.
The information gap is the divide created between people who have access to online information and those who do not.
What does being information rich give a person?
Good access to information, which improves their education and helps enable them to make decisions.
Being information poor means reduced access to information, which decreases education and reduces the ability to make .
Being information poor means reduced access to information, which decreases education and reduces the ability to make decisions.
True or False?
The information gap was created by the internet.
False.
The gap has existed since television and radio were introduced; the internet has further widened it.
Define the digital divide.
The digital divide is the gap between people who have access to digital devices and the internet and people who do not.
Name four factors that affect a person's access to digital technology.
Economy and infrastructure, location, politics, religion, disability and social factors.
How does a country's economy affect access to the internet?
Countries with a strong economy can invest in infrastructure that provides access, while countries with emerging and developing economies may prioritise other needs such as food and healthcare.
How does location affect access to digital technology?
People who live in remote locations may be somewhere wireless signals or cabling cannot reach.
Give two ways politics can restrict access to information.
Government control can mean not allowing access to certain websites or content from other countries, and blocking access to satellites to stop television and radio broadcasts because of cultural influences.
Why can disability contribute to the digital divide?
Some digital devices are not inclusive.
Social factors affecting access include age, gender, education and .
Social factors affecting access include age, gender, education and income.
How have traditional ways of socialising changed?
Meeting in person and talking have been replaced with an increased use of digital devices.
Give one benefit of the way the internet has changed socialising.
The internet allows people to connect with other people around the world.
Give two negative effects of using digital devices to socialise.
It can lead to isolation and anxiety around meeting people in real life.
True or False?
The digital divide is caused only by whether a person can afford a device.
False.
Income is one social factor, but access is also affected by economy and infrastructure, location, politics, religion and disability.
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