Exam code: 7132
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Define human resource objectives.
Human resource (HR) objectives are the specific targets a business sets for managing its workforce.

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HR objectives must be aligned with the wider _______ direction of the business.
HR objectives must be aligned with the wider strategic direction of the business.
What is the consequence for a business of being overstaffed?
Being overstaffed increases costs without a corresponding increase in output or revenue.
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Define human resource objectives.
Human resource (HR) objectives are the specific targets a business sets for managing its workforce.
HR objectives must be aligned with the wider _______ direction of the business.
HR objectives must be aligned with the wider strategic direction of the business.
What is the consequence for a business of being overstaffed?
Being overstaffed increases costs without a corresponding increase in output or revenue.
True or False?
A business can only get its workforce skills right by recruiting people with specific expertise.
False.
Skills can also be built internally by investing in training and development, as well as by recruiting people with specific expertise.
Define employee turnover.
Employee turnover is the rate at which employees leave a business and need to be replaced.
Employee turnover rate = Number of employees leaving ÷ Number of staff employed by the business × 100
Why does high employee turnover increase a business's costs?
The business faces higher recruitment costs for advertising, interviewing and onboarding. It also faces training costs before new staff reach full productivity.
High employee _______ means low employee turnover.
High employee retention means low employee turnover.
Define employee engagement.
Employee engagement is the extent to which employees are emotionally committed to their work, their team and the organisation.
True or False?
An employee can be satisfied with their pay and working conditions without being engaged.
True.
Satisfaction is different from engagement. An employee can be satisfied without being motivated to go above and beyond what is required.
Why is managing employee costs a critical HR objective?
Excessive employee costs reduce profit margins and can threaten the business's viability. However, cutting them too aggressively can reduce workforce quality and harm productivity and customer service.
True or False?
Diversity and inclusion mean the same thing.
False.
Diversity is valuing a workforce of people with different backgrounds and characteristics. Inclusion is creating an environment where all employees feel welcomed, respected and able to contribute fully.
Define belonging.
Belonging is a culture where employees feel a deep sense of connection to the organisation and their colleagues, feeling not just accepted but truly valued.
How can labour market conditions influence HR objectives?
In a tight labour market where skilled workers are scarce, businesses must set more ambitious retention and reward objectives to remain competitive.
Automation and artificial intelligence require HR objectives focused on retraining and ________ existing employees.
Automation and artificial intelligence require HR objectives focused on retraining and reskilling existing employees.
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