Exam code: 7132
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Define SME.
An SME (small or medium-sized enterprise) is a business that falls below a set size, measured using criteria such as employee numbers and annual turnover.

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How many of the three UK company size criteria must a business meet to qualify for a size category?
A business must meet at least two of the three criteria in a category to qualify for it.
Any business with 250 or more employees is classed as a ___ business.
Any business with 250 or more employees is classed as a large business.
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Define SME.
An SME (small or medium-sized enterprise) is a business that falls below a set size, measured using criteria such as employee numbers and annual turnover.
How many of the three UK company size criteria must a business meet to qualify for a size category?
A business must meet at least two of the three criteria in a category to qualify for it.
Any business with 250 or more employees is classed as a ___ business.
Any business with 250 or more employees is classed as a large business.
Why can SMEs usually make decisions quickly?
SMEs have fewer layers of management. This means owners and managers can respond quickly to changes in customer needs or market conditions.
True or False?
SMEs usually have higher fixed costs than their larger rivals.
False.
SMEs often have lower overheads because they operate with simple management structures and small premises.
How does its smaller size help an SME build customer loyalty?
Smaller size allows closer relationships with customers. This personalised service builds loyalty that larger, more impersonal competitors may struggle to match.
Why can SMEs serve niche markets profitably?
SMEs can specialise in small, specific markets that are not large enough to attract interest from bigger competitors.
Give one example of targeted government support available to SMEs in the UK.
One example is Small Business Rate Relief. Another is enhanced research and development tax credits, which reduce SMEs' costs relative to larger rivals.
Why do SMEs often face higher interest rates on loans?
Lenders often see small businesses as higher risk because of their limited trading history or collateral.
SMEs rarely benefit from bulk buying, so they have to operate with higher __ costs than larger rivals.
SMEs rarely benefit from bulk buying, so they have to operate with higher unit costs than larger rivals.
How do limited budgets affect an SME's marketing and innovation?
Smaller budgets restrict how much an SME can invest in advertising, research and development or new technology compared with larger rivals.
True or False?
A single late payment from a customer can seriously threaten an SME's survival.
True.
SMEs typically hold smaller cash reserves, so one late payment or unexpected cost can seriously threaten the business's survival.
What is owner or manager overload in an SME?
Owner or manager overload is when one person is responsible for finance, HR, operations and marketing. This increases the risk of poor decisions due to a lack of specialist expertise.
Define business growth.
Business growth involves a business increasing its size, scope or scale.
How can economies of scale motivate a business to grow?
As firms get bigger, they spread fixed costs over more units. This cuts the unit cost and boosts profits.
Define diseconomies of scale.
Diseconomies of scale occur when a company grows too large to manage and control effectively, which raises the cost per unit.
Define synergy.
Synergy is the extra value created when two businesses combine their resources so that the joint result is greater than the sum of what each could achieve alone.
True or False?
Once two businesses have combined, the expected synergies are usually easy to achieve.
False.
Synergies are often difficult to achieve because of cultural clashes between workforces and integration costs that are higher than expected.
Define overtrading.
Overtrading happens when a business tries to grow faster than its working capital can support.
Why can overtrading cause a business to fail even when orders are rising?
Cash becomes tied up in inventory or unpaid invoices, while wages, suppliers and interest still have to be paid on time. This can force the business to borrow at high cost, sell assets in a hurry or, in extreme cases, fail.
Define organic growth.
Organic growth is growth driven by internal expansion using reinvested profits, owners' capital or loans.
What are the three methods of external growth?
The three methods of external growth are mergers, takeovers and franchising.
True or False?
Funding a takeover by issuing new shares dilutes existing shareholders' ownership.
True.
New shares spread ownership across more shareholders, which dilutes existing shareholders' ownership and control of the business.
Define sustainable growth.
Sustainable growth means growing at a rate the business can support financially, operationally and culturally, while also considering its environmental and social impact.
How can growing sustainably improve access to finance?
Investors increasingly favour businesses with strong environmental, social and governance credentials. This can lower the cost of borrowing.
A business that claims to be growing sustainably without genuine evidence risks accusations of __________.
A business that claims to be growing sustainably without genuine evidence risks accusations of greenwashing.
How can growth affect the human resources function?
Growth creates a need for more formal recruitment, training and management structures to maintain culture and communication. A business may also need decentralised structures so management does not become a bottleneck.
Define vertical integration.
Vertical integration is a merger or takeover of another firm in the supply chain or at a different stage of the production process.
What is backward vertical integration?
Backward vertical integration is a merger or takeover with a firm further backwards in the supply chain, such as an ice cream retailer taking over an ice cream manufacturer.
Vertical integration reduces the cost of production because _______ profits are eliminated.
Vertical integration reduces the cost of production because middleman profits are eliminated.
Define horizontal integration.
Horizontal integration is a merger or takeover of a firm at the same stage of the production process.
True or False?
Horizontal integration can still lead to diseconomies of scale.
True.
Even when both firms are in the same industry, unnecessary duplication of management roles can cause diseconomies of scale, and there can be a culture clash between the merged firms.
Define conglomerate integration.
Conglomerate integration is a merger or takeover between firms in entirely different industries.
Why can conglomerate integration create management problems?
Managers may have limited know-how in unfamiliar sectors, and the business faces greater organisational complexity.
Define merger.
A merger occurs when two or more companies combine to form a new company, and the original companies cease to exist.
Define takeover.
A takeover occurs when one company purchases another company, often against its will, by buying a controlling stake (more than 50%) of its shares.
How can a merger or takeover give rapid entry into new markets?
A firm can acquire another that already has customers, stores or distribution channels in the desired market. This saves time and reduces risk compared with building a presence from scratch.
True or False?
Competition regulators can delay a merger but cannot block it.
False.
Watchdogs such as the Competition and Markets Authority (CMA) can delay a merger, demand that parts of the business be sold off, or block the deal entirely if they think it will hurt consumers.
Define franchising.
Franchising is a business model where a franchisee buys the rights to operate a business model, branding and support from a franchisor in exchange for an initial lump sum plus ongoing fees.
Why does franchising allow rapid expansion with little capital?
Franchisees pay most start-up costs, so the franchisor can open many outlets without large new loans.
If a franchisee cuts corners, product or service quality can fall and damage the whole ___.
If a franchisee cuts corners, product or service quality can fall and damage the whole brand.
Define retrenchment.
Retrenchment is when a business deliberately reduces the size or scope of its operations.
What are the main financial aims of retrenchment?
Retrenchment aims to lower costs and improve cash flow.
How can an economic downturn lead to retrenchment?
Falling demand can force a business to scale back capacity to match reduced sales and preserve cash.
A business may sell off or close side-lines to concentrate on its __ activities.
A business may sell off or close side-lines to concentrate on its core activities.
Why can intense competition lead a business to retrench?
If rivals undercut prices or offer better products, a firm may exit markets where it cannot compete.
True or False?
Cutting costs through retrenchment can also reduce a business's revenue.
True.
Retrenchment can create a downward spiral. For example, closing stores may lose remaining loyal customers, causing continued decline rather than stabilisation.
Why can retrenchment damage staff morale?
Employees who remain after redundancies may feel insecure or less motivated. This can reduce productivity at the exact time the business needs it most.
Why is retrenchment often difficult to reverse?
Once sites, capacity or product lines have been cut, rebuilding them if market conditions improve can be slow and expensive.
Significant job losses or site closures can trigger stakeholder ______ from employees, unions, local communities and government.
Significant job losses or site closures can trigger stakeholder backlash from employees, unions, local communities and government.
What redundancy costs can retrenchment create?
Retrenchment can create significant severance payments and restructuring costs. Poor handling of the process can also create additional legal costs.
What must the human resources function do during retrenchment?
HR must manage the redundancy process fairly and lawfully, including formal consultation for large-scale redundancies. It may also need to restructure management to suit the smaller organisation.
True or False?
Retrenchment improves a business's cash flow immediately.
False.
Finance must first fund the upfront costs of redundancy and site closures. Retrenchment can improve cash flow and profitability in the medium term if executed well.
How might retrenchment affect the marketing function?
Marketing may need to refocus spending on the most profitable remaining products or segments. It must also manage customer perception carefully to avoid lasting brand damage.
What is the risk to operations if retrenchment is rushed?
Rushed retrenchment risks straining remaining capacity or quality, rather than creating a leaner, more efficient operation.
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